Privacy

Privacy Policy

WithProof – Privacy Policy

Last updated: October 2026

1. Introduction

With Proof is a registered business name of J.B Georgiadis & S Tang, ABN 65 774 360 490. WithProof (we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website at withproof.com.au.

By using WithProof, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1. Information You Provide

When you create an account or list a vehicle, we collect:

  • Your name and email address
  • Your phone number
  • Your password. It is stored in encrypted (hashed) form, so we cannot read it.
  • Vehicle listing details, including photos, description, specifications, VIN, registration details, service history (logbook) details and any PPSR certificate
  • The demerit points you declare, and the date you declared them (required for Sellers)
  • Your answer to “How did you hear about us?”, if you choose to give one
  • Payment information (processed securely by Stripe — we do not store your card number; see section 6)

2.2. Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Device type (desktop, mobile, tablet)
  • Pages visited, time spent on our site, and how you use our pages (such as clicks and scrolling)
  • Referring website URL

This information helps us understand how our platform is used and improve the user experience. Section 7 lists the cookies and tracking tools we use.

We collect your car’s VIN to identify the vehicle, prevent duplicate ads and, where we run one, to obtain a PPSR certificate. Your declared demerit points and the date of declaration are displayed publicly on your ad. We may email you reminders about your ad, including to confirm your declaration.

3. How We Use Your Information

We use your personal information to:

  • Create and manage your account
  • Process listing payments
  • Display your vehicle listing to potential buyers
  • Send transactional emails (account verification, listing confirmations, expiry reminders)
  • Respond to enquiries and support requests
  • Run the prize draw and referral programme (see section 8)
  • Improve the functionality and performance of our platform
  • Comply with legal obligations

We do not use your personal information for unsolicited marketing without your consent.

If you list a car, we may text the mobile number on your listing when a buyer enquires and when your demerit points declaration needs updating. These are service messages, not marketing. You can turn them off on the listing form or in your account settings.

4. Demerit Point Information

Demerit point disclosures are a core feature of WithProof. The demerit points a Seller declares are stored with their listing and shown publicly on that listing. By listing a vehicle, Sellers consent to this. The demerit points are the Seller’s own declaration, and WithProof does not check them against government records. Buyers can ask the Seller to show their current demerit points at inspection.

5. Phone Confirmation and Text Messages

Sometimes we ask you to confirm your mobile number, for example to qualify for a referral bonus entry. To do this, we text you a one-time code. Our text messages are sent through Twilio, our SMS provider. Twilio receives your mobile number and the content of the message. We store your mobile number, when we sent the code and when you confirmed it. We do not store the code in a form anyone can read.

If you call our phone number and leave a voicemail, Twilio records it and the recording is sent to us by email.

6. Payments

Payments for paid listings are processed by Stripe. Your card details go directly to Stripe, so we never see or store your card number. Stripe tells us whether the payment went through, and we keep a record of the payment (amount, date and listing).

7. Cookies and Tracking

Cookies are small text files stored on your device. We use cookies and similar tools to keep you logged in, remember your settings, and understand how our site is used. We use:

  • Google Analytics 4 — counts visits and shows us how people use the site. We have turned off Google signals and ad personalisation for it.
  • Google Ads conversion tag — tells us when someone who clicked one of our Google ads goes on to do something on the site, such as list a car.
  • Meta pixel — tells us when someone who saw or clicked one of our Facebook or Instagram ads visits the site or lists a car, so we can measure those ads.
  • Microsoft Clarity — records how visitors use our pages (such as clicks, scrolling and mouse movement) so we can find and fix problems. Text is masked, so what you type and the text on the page are not captured in the recordings.
  • Referral cookie — if you open someone’s WithProof referral link, we store their referral code in a cookie on your device for 60 days, so that a listing you publish can be credited to them (see section 8).
  • Cloudflare Turnstile — checks that forms such as sign-up and log-in are filled in by a person, not a bot.

Google Analytics, the Google Ads tag, the Meta pixel and Microsoft Clarity are not loaded on your account pages.

How to opt out

  • Block or delete cookies in your browser settings. Some parts of the site, such as logging in, need cookies to work.
  • Google: change your ad settings at myadcenter.google.com, or install the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.
  • Meta: change your ad preferences in your Facebook or Instagram settings (Accounts Centre > Ad preferences).

8. Prize Draw and Referral Programme

If you publish a listing during a prize draw entry period, you are entered automatically. To run the draw we use your account name, email address, phone number, suburb and the listings you published. If you win, we will contact you by email (and by SMS if you gave a phone number) and publish your first name and suburb on our website, as set out in the Prize Draw Terms.

Every account has a personal referral code and link. When someone opens your link and then publishes a listing, we record who referred whom, which listing it was, whether the referral qualified (or why it did not), and when we checked it. To make sure a referral is genuine, we compare the email addresses, mobile numbers and vehicle VIN or registration of both people, and the referred person confirms their mobile number by SMS code. We keep this information to award bonus entries, prevent fraud, and answer questions about the draw.

9. Who We Share Your Information With

We do not sell, rent, or trade your personal information to third parties.

We share personal information only with these service providers, and only so they can provide their service to us:

  • Hostinger — hosts our website, stores our data and sends our emails
  • Stripe — processes listing fee payments
  • Twilio — sends our text messages and handles calls and voicemail to our phone number
  • Google — Google Analytics 4 and the Google Ads conversion tag
  • Meta — the Meta pixel
  • Microsoft — Microsoft Clarity
  • Cloudflare — Turnstile checks on our forms

What a Seller chooses to put on a listing (such as photos, vehicle details, declared demerit points, location and, if the Seller chooses to show it, a phone number) is public and can be seen by anyone who visits the site.

We may also disclose information to law enforcement or regulatory bodies if required by law or to protect the rights, property, or safety of WithProof, our users, or the public.

Overseas storage. Some of these providers store or process data outside Australia, including in the United States. Overseas laws may not protect your information in the same way as Australian law.

10. Data Security

We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, or destruction. This includes using SSL encryption for data transmission and secure server hosting.

However, no method of electronic storage or transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

11. How Long We Keep Your Information

We retain your personal information for as long as your account is active or as needed to provide our services. If you delete your account, we will remove your personal information within a reasonable timeframe, except where we are required to retain it by law (for example, payment records).

Prize draw and referral records are kept until the draw has finished and the prize has been awarded, and after that only for as long as the law requires.

Information collected by Google, Meta and Microsoft through the tools in section 7 is kept under those companies’ own retention settings.

12. Third-Party Links

Our platform may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any external sites you visit.

13. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and associated data
  • Withdraw consent for data processing where applicable

You can update most of your details yourself in your account settings. To exercise any of these rights, contact us at info@withproof.com.au. We will respond within 30 days.

14. Complaints

If you have a complaint about how we handle your personal information, please contact us first at info@withproof.com.au. We will try to resolve it within 30 days. If you are not happy with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

15. Children's Privacy

WithProof is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors.

16. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.

17. Contact

If you have questions or concerns about this Privacy Policy, contact us at:

Email: info@withproof.com.au Website: withproof.com.au